FAQs
Modify or cancel my order
Once an order is placed, it immediately begins our custom printing and framing process.
If you need to modify or cancel your order, please contact us within 24 hours of purchase at
support@shutterandframe.com.
After production has started, changes or cancellations may not be possible.
Shipping times
Each piece is made to order in our U.S. print studio.
Most orders ship within 5 business days, and delivery typically takes 2–5 days depending on your location.
You’ll receive tracking details as soon as your artwork ships.
Track my order
As soon as your order ships, you’ll receive an email with tracking information.
You can also check your order status anytime by logging into your Shutter + Frame account or using the tracking link in your confirmation email.
Print measurements
For measurement details, or if you’re unsure which size best fits your space, visit our Size Guide.
Damaged art
We take great care in packaging every print for safe delivery.
If your artwork arrives damaged, please email us at
help@shutterandframe.com
within 7 days with clear photos of the damage and the packaging.
We’ll replace your piece at no cost — guaranteed.
Returns and exchanges
Because every Shutter & Frame piece is made to order, we’re unable to offer returns, exchanges, or refunds for preference-based reasons (such as size, frame color, or print changes).
However, you are always protected. If your artwork arrives damaged, defective, or incorrect, we will replace or refund it—at no cost to you.
International shipping
At this time, we offer free shipping within the United States only. If you’re outside the U.S. and interested in a custom quote, please reach out to
support@shutterandframe.com.
Custom & trade orders
We welcome bulk, hospitality, and trade inquiries. Designers, hotels, and galleries can learn more or apply for a trade account on our Trade Program page.
For custom orders, please email as at support@shutterandframe.com