Every piece of art sold by Shutter and Frame is “made to order,” which means it is manufactured only after you have placed your order. Accordingly, Shutter and Frame does not accept refunds, returns or exchanges for orders.
As soon as you place your order, we get to work. Therefore, we are only able to cancel or make changes to an order within 24 hours from the moment the order is placed. If you believe you have made a mistake with your Order, please contact us immediately at email@example.com.
On rare occasions, an order may be damaged during shipping. If one or more of your products arrives damaged, please email us detailed photos of the damaged product, barcodes AND packaging at firstname.lastname@example.org. In cases where a product has been damaged during transit, Shutter and Frame may elect to replace or refund the damaged product after reviewing the damage on a case by case basis.
If you are requesting a product replacement due to damage, you acknowledge and agree to the following: 1) photos of damaged products must clearly include the area of damage, the barcode on the rear of the product and all packaging; 2) photos of damaged products must be received by Shutter and Frame within 72 hours of the delivery date of the applicable order; 3) replacement of a damaged product may take up to 30 business days to complete; and 4) the delivery of a replacement product is subject to existing manufacturing capacity, inventory, availability and shipping times.